F.A.Q.

VERSI BAHASA MELAYU ADA DI BAWAH

Q1. How to purchase products on the website?

To make purchase :-

1. Click “Add to cart” button on the product you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “View Cart” to display everything in your cart.
3. Proceed to How to Purchase on Website page for the complete process for making payment.

Q2. What are the payment methods available?

Fesyen Terbaru dot MY (FT dot MY) offers various Payment Methods as shown below :-

1. Credit Card / Debit Card / Online Banking - via senangPay

2. Manual Payment

• Bank Transfer | Cash Deposit - via ATM | CDM
• Online Transfer - via banks' website or app

NOTES (For Manual Payment)

After you have made the payment, please send us the payment details as follows :

• Bank Name :
• Banking Date :
• Banking Time :
• Banking Reference No :
• Total amount you have paid :
• Your Order No :

OR, you may snap a picture of the transaction slip and reply with the picture to the confirmation email that we sent to you earlier.

OR, you may Login to your account on this website and upload the picture of the transaction slip.

OR, you may contact us on Facebook Messenger for sending the picture of the transaction slip.

Note: Your purchased products will not be processed until we have this proof of payment.

Q3. How to change my account personal information and shipping address?

• Login to your account → Click on “Edit” for updating your account information.
• Login to your account → Click on “View Address” for updating your address.

Q4. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill in the box, your email address that was used to register the account.
2. Click on "Submit" button.
3. A verification email will be sent to you with the instructions for resetting your password.

Q5. Can I cancel an existing order that have been made?

Yes, BUT only if the order is still on 'Pending' status.

- Please reply the email invoice that we sent you earlier and stated your intention, something like “Request to cancel order” will do.

- OR, if you registered with our website using your Facebook account, contact us via Facebook Messenger.

Note: Orders that are already in shipping process cannot be cancelled.

Q6. What is the currency used for the transaction?

All transactions will be in Ringgit Malaysia (MYR).

Q7. How long does the delivery usually takes?

Delivery usually takes about 3 to 12 working days, depending on the origin of the product whether it is from Malaysia or from overseas.

Q8. I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to sales.support@fesyenterbaru.my or use Contact Us page or text us via Facebook Messenger or use the Chat icon below. We will get back to you as soon as possible.

VERSI BAHASA MELAYU

Q1. Bagaimana untuk membuat pembelian di laman web?

Untuk membuat pembelian :-

1. Klik butang "Add to cart" pada barang yang anda mahu beli.
2. Klik butang "Continue Shopping" untuk terus menambah barang-barang lain ke dalam 'cart' atau klik "View Cart" untuk memaparkan semua barangan di dalam 'cart' anda.
3. Terus ke laman How to Purchase on Website untuk panduan lengkap proses pembelian dan pembayaran.

Q2. Apakah cara pembayaran yang ada?

Fesyen Terbaru dot MY (FT dot MY) menawarkan pelbagai cara pembayaran seperti di bawah :-

1. Kad Kredit / Debit / Online Banking - melalui senangPay
2. Manual Payment
   • Bank Transfer | Cash Deposit - melalui ATM / CDM
   • Online Transfer - melalui laman web bank atau aplikasi bank

NOTA (Bagi Manual Payment)

Setelah pembayaran dibuat, sila hantar maklumat berikut kepada kami :-

• Nama Bank :
• Tarikh Banking :
• Masa Banking :
• No. Rujukan Banking :
• Jumlah dibayar :
• No. Pesanan :

ATAU, ambil gambar resit transaksi tersebut dan sertakan di dalam email pengesahan yang kami hantar semasa pembelian anda.

ATAU, anda Login ke dalam akaun anda di laman web kami dan UPLOAD gambar resit transaksi tersebut.

ATAU, and hubungki kami di Facebook Messenger dan hantar gambar resit transaksi tersebut.

Nota: Pesanan hanya akan diproses setelah kami terima resit transaksi tersebut sebagai bukti pembayaran.

Q3. Bagaimana mahu menukar maklumat peribadi dan alamat penghantaran?

• Login ke akaun anda → Klik "Edit" untuk mengemaskini maklumat akaun.
• Login ke akaun anda → Klik "View Address" untuk mengemaskini alamat.

Q4. Saya terlupa password. Bagaimana saya mahu mendapatkannya?

1. Klik "Lost Password?" dan masukkan di dalam kotak, alamat email anda yang digunakan semasa mendaftar akaun.
2. Klik "Submit".
3. Email pengesahan akan dihantar kepada anda dengan arahan-arahan untuk reset semula password anda.

Q5. Bolehkah saya cancel pesanan yang telah dibuat?

Ya, TETAPI hanya jika pesanan tersebut di dalam status 'Pending'.

- balas email invoice / email pengesahan yang kami telah hantar dan nyatakan hasrat anda untuk cancel pesanan.

- ATUA, hubungi kami melalui Facebook Messenger atau Chat Tawk.to di laman web kami.

Nota : Pesanan yang sedang dalam proses penghantaran tidak boleh di cancel.

Q6. Apakah matawang yag digunakan di laman web ini?

Ringgit Malaysia.

Q7. Berapa lama tempoh penghantaran?

3 - 12 hari bekerja, bergantung kepada tempat asal produk samada daripada Malaysia atau daripada luar negara.

Q8. Saya masih mempunyai keraguan.

Sila hubungi kami di sales.support@fesyenterbaru.my atau gunakan Contact Us page atau mesej kami melalui Facebook Messenger atau gunakan ikon Chat di bawah. Kami akan menjawab secepat mungkin.